The TATA Commercial Vehicle Service Division of Diesel & Motor Engineering PLC (DIMO) recently conducted the 4th edition of the TATA Global Service Campaign at 14 DIMO – TATA Service Branches island-wide. The service campaign was conducted recently and recorded mammoth 5000+ vehicle check-ups whilst allowing the participants to be equipped with vital knowledge on TATA vehicles and genuine parts. The campaign also offered bumper-to-bumper vehicle check-ups which inspected 80 different checkup points of the vehicle and eventually issued a comprehensive report with diagnosed repairs to be carried out of the relevant vehicle. The main highlight was the 20% discount offered for all the repairs carried out.
Further, many other benefits were offered to the participants such as free TATA Genuine Oil top-ups, attractive discounts on TATA genuine parts, awards for “high mileage” vehicles, driver training programs for drivers cum operators, free tyre inspection, discounts on tyres, battery inspections and test-drives of the new range of TATA vehicles and many more. The service campaign also witnessed the launch of TATA protect concept, latest state of the art TATA Diagnosis Software (TDS) and the inauguration of the Art Competition organized by DIMO.
The vehicle check-ups were conducted by well-qualified expert technicians who utilized the latest technology to identify and repair the faults. DIMO is proud to state that all the operations at the service campaign were conducted maintaining the ISO 14001:1996 and ISO 9001:2000. The 14 service centers were stocked with fully-fledged equipment keeping up with the highest industrial standards.
“DIMO Service Branches situated across the country are equipped with the latest technical equipment required to maintain TATA Vehicles at their optimum condition. All TATA vehicles are attended only by the best technicians with qualifications of NVQ level 4 or above and uses only TATA Motors recommended TATA Genuine Parts. This reflects DIMO’s commitment as the only authorized distributor for TATA vehicles in Sri Lanka,” commented Vijitha Bandara, Director – TATA Cluster of DIMO.
Furthermore, the participants were availed with the opportunity to distinguish the difference between TATA genuine parts and non-genuine parts through a demonstration conducted on TATA genuine parts. DIMO divisions such as Tyre, PickMyLoad, DIMO Digital, WD – 40 & DIMO Lumin along with Lanka IOC, Amana Takaful, Commercial Bank, Laughs Gas and Drive Green also participated in the Service Campaign and shared valuable insights, value additions and knowledge with the participants.
The service campaign was lit up with a closing ceremony which featured a talent show and an awards night. The closing ceremony was graced by the presence of representatives of TATA Motors Ltd, India DIMO staff members & other participants of the service campaign. Selected drivers were awarded for their excellent driving while the winners of the art competition too were awarded. DIMO presented special awards for its long-standing staff members to recognize them for their impeccable service.
All TATA Service Branches located Island wide act as one stop shops for customers, catering to all Lube Services, Running & Maintenance Repairs, Engine & Unit Overhauls, Collision / Tinkering and Paint Repairs requirements. The main branch located in Siyambalape off Kaduwela, caters to Body Manufacturing and A/C modification requirements as well. The service division also offers 24-hour road-side assistance service in an attempt to ensure assistance to the customers at any given time of the day. Fleet owners club and DIMO Drivers club are two of the customer-centered initiatives formed in order to facilitate the TATA vehicle users with special discounts for TATA genuine parts and repairs carried out.
All Tata vehicle owners are encouraged to call 011-2449711 for details on any after-sales requirement of their valuable TATA vehicle & have DIMO’s best automobile engineers attend to their queries.