Working to meet rising demand for convenient and effective banking solutions among a growing base of digitally savvy customer base, Sri Lanka’s leading bank in the field of technological innovation, HNB PLC announced the launch of its newly re-located customer centre to the recently opened Orion City Tower located at No. 752, Dr. Danister de silva Mawatha, Colombo 9.
The state-of-the-art facility was declared open by Chief Guest at the event, HNB Deputy General Manager – Retail Banking, Sanjay Wijemanne as well as representatives from the bank’ s corporate management including HNB Deputy General Manager, SME & Midmarket, Jude Fernando and Head of Network Management, Vinodh Fernando.
“The success that Orion City has enjoyed in attracting and nurturing top tier IT talent in Sri Lanka has enabled a wave of growth in tech-related businesses, and we are extremely confident that this is a trend with exponential growth potential. HNB’s emphasis on promoting a new paradigm in banking that brings people, and technology to the forefront is aligned with our economy’s gravitation towards IT-related services. Especially given the vital role that technologists like those who work at Orion City Tower will play in leading this transformation, HNB is extremely pleased to be able to now offer our entire portfolio of products and services through this fully-fledged branch,” Wijemanne said.
Initially introduced as a dedicated electronic banking branch within the country’s largest IT Park, the newly relocated HNB customer service centre will provide enhanced and deeply personalised customer service for Orion Tower tenants – which include over 4,000 staff from some of the country’s leading IT ventures.
The centre which was initially open for business for only three hours will now offer its services every weekday from 9.00 a.m. to 3.00 p.m. where customers will be availed a complete spectrum of banking products and services including real-time transactions.
Orion Towers is a state of the art environmentally friendly, iconic development in the heart of Colombo. Standing at over 110 meters in height, the towers offer 350,000 sq. Ft. of rentable area. The newly constructed tower has already attracted a sizable influx of tenants with steady growth projected in the coming years. The tower itself is part of a larger complex spanning 16 acres of land in the heart of Colombo and offers built to specification, cutting edge commercial and office infrastructure plus space for the Sri Lanka’s burgeoning IT/BPO industry.
Over the past year, the bank has received continuous praise for its pioneering initiatives across the entire spectrum of its operations. Notably, over the recent past, HNB was also adjudged ‘Best Managed Bank in Sri Lanka by the prestigious Asian Banker Magazine while the Bank’s Managing Director/CEO, Jonathan Alles was also conferred with Asian Banker’ CEO Leadership Achievement’ award – both of which are only given out every three years.
Similarly, HNB was also declared ‘Sri Lanka’s Best Bank’ for 2019 by Euromoney Magazine for the third time, in addition to being ranked among the World Top 1000 Banks list compiled by the prestigious UK-based, Banker magazine, further strengthening its status as Sri Lanka’s pre-eminent private sector bank. Recently, HNB was also recognised among the ‘Top 10 Most Admired Companies in Sri Lanka’ by the International Chamber of Commerce, Sri Lanka and Chartered Institute of Management Accountants (CIMA). HNB’s remarkable track record of excellence secured it the first place ranking ahead of all Sri Lankan banks included in the LMD Top 100 Club – a position which was evaluated based on its performance over the past 25 years.