Huawei, innovative smartphone manufacturer, provides support to consumers through its highly trained staff at its 6 current customer service centers. Located in Bambalapitiya, Maharagama, Kandy, Anuradhapura, Galle and Jaffna, Huawei Service Centers strive to offer the best assistance to Huawei consumers in Sri Lanka by providing the latest tools, technologies, smart devices and other services through its well experienced and equipped technicians to present first-rate service.
The latest customer service center was opened in Maharagama on the 23rd of December 2019 with the new SI 3.5 Huawei Global Standards. Located at B4, No: 125, Amity Shopping Complex, High-level Road, Maharagama, the novel Huawei Service Center was the most recent addition to providing excellence and support to Huawei consumers. Additionally, the Bambalapitiya Customer Service Center at No:9/1/2/, Station Road, Bambalapitiya, Colombo 04,was re-opened on the 23rd of December alongside the certification of the SI 3.5 Huawei Global Standards.
A free warranty service is provided for all Huawei Handsets within the warranty period at all Huawei Service Centers. Furthermore, support services are available for Out of Warranty products with applicable charges of labor and spare part additions.
Peter Liu, Country Head – Huawei Devices, commented, “Huawei Service Centers provide the expertise required to keep the consumer smartphones updated, germ-free and secure. It is important to strictly use Huawei authorized repair services. Unauthorized service providers may not be equipped with Huawei certified repair tools and may not be professionally trained or have the required knowledge to execute such services. Our highly trained staff and technicians are available to our consumers in 6 locations throughout Sri Lanka.”
A handful of special promotions are currently available at the Huawei Service Centers. Discounts for battery replacements are given for selected models of Huawei smartphones and special Service Day promotions are available on every first and third Fridays and Saturdays of each month, by which consumers are given the opportunity to keep their phones in the best condition through value-added services. This campaign is held from the 1st of July 2019 to the 30th of June 2020. The Service Day package includes a free phone Disinfect Service, free Screen Protector Application for selected models and free Software Upgrade.
The Battery Replacement provided by the Huawei Service Centers offers a replacement of the original battery for selected models at a lower price and an additional 90 day warranty. A high quality, safe and reliable battery is offered to several smartphones throughout the course of a month at a special discounted price with no additional charges, including labor charges.
A series of other services are accessible to Huawei consumers through the Service Centers. One of such services is the Smart Diagnosis. Smart Diagnosis is a support tool built to diagnose and resolve customers’ technical issues. It can easily detect phone status anytime, anywhere, locate phone problems, provide official version of the troubleshooting method and different solutions based on the problem type to solve many software and setting problems. It provides full detection coverage, such as hardware, software, calls, network connection, charging, system performance and more. This detection process is short and quick but accurate. It also troubleshoots software and setting faults and provides guidance and repair services for problems that cannot be solved online. If a hardware fault is detected, it provides official entries to more services, such as service center query and hotline service. Related maintenance knowledge is pushed to provide the customers with more troubleshooting suggestions and skills.
With the Kandy branch located at No: 337, Peradeniya Road, Kandy, the Anuradhapura branch at No: 514/3B, Samanala Building, Maithreepala Senanayaka Road, Anuradhapura, the Galle branch at No: 60A, Colombo Road, Kaluwella, Galle and the Jaffna branch located at Shop number 20 at No: 80, Municipality Complex, Kasthuriya Road, Jaffna, Huawei Service Centers are conveniently available to all Sri Lankans to keep up-to-date with their smartphones alongside the special discounts and promotions provided.
In 2019, Huawei was ranked 47th on BrandZ Top 100 list of Most Valuable Global Brands, 79th in Forbes World’s Most Valuable Brands and 25th on the Brand Finance Global 500 Most Valuable Brands lists. HUAWEI has also achieved the number 68th position on Interbrand’s Best Global Brands list last year. Additionally, Huawei holds the 61st slot on Fortune’s Global 500.