Galle Face Hotel’s Chief Concierge honoured with Prestigious Les Clefs d’Or International Membership

Posted On 08 Jul 2018
Comment: Off

Les-Clefs-D'Or

The Galle Face Hotel, an iconic heritage property known to be South Asia’s Grande Dame and celebrated for its colonial charm, was recently honoured with a new milestone. The hotel’s Chief Concierge Emmanual Adikaram received the globally renowned Les Clefs d’Or (Keys of Gold) membership for maintaining the highest standards as a concierge in the international hotel industry.

Mr. Adikaram was bestowed this prestigious membership by Les Clefs d’Or, the leading global institution for concierges in an awards ceremony held in India. He then received his member’s lapel at a pinning event which took place in Colombo, at the Galle Face Hotel. The lapel depicts a pair of crossed gold keys, which is the international symbol of Les Clefs D’Or. The award recognizes concierges for delivering exceptional service solutions and displaying professional ability that has helped uphold the hotel’s outstanding service standards and grandeur.

“I am honoured to have been selected to receive this prestigious Les Clef D’Or membership. It is fantastic to be recognized for providing exceptional service and it motivates me to continue to raise the bar in terms of the concierge services we provide here at the Galle Face Hotel,” stated Mr. Adikaram.

Les Clefs d’Or members are expected to share ideals of quality of service while being presentable, courteous, helpful, experienced and conversant in several languages with good knowledge for tourists and business travellers alike. Furthermore, members must have the ability to co-operate and work alongside the management for the benefit of the hotel guest, a requirement needed to ensure that a concierge lives up to the high standards of the Association.

Mr. Deni Ohlsen-Dukic, General Manager, Galle Face Hotel commended Mr. Adikaram on his career milestone. “I am very proud that Emmanual received this recognition from Les Clefs D’Or. It is a testament to the exceptional service that the Galle Face Hotel provides to our patrons,” he stated.

Les Clef d’Or is a not for profit organization made up of professional hotel concierges. The organization’s membership comprises approximately 5,000 individuals from 30 countries. The aim of the Les Clefs d’Or is to help improve and maintain the quality of service provided by Concierge Staff in hotels around the world and to ensure that their profession is given the recognition it rightfully deserves.

About the Galle Face Hotel                                                                                              

South Asia’s leading Grande Dame, the Galle Face Hotel is testimony to both Sri Lanka’s colonial past and its independent present. Celebrated within the hospitality world, it blends historical splendour with crafted modernity to form a new model for heritage properties. International guests are immersed in the Galle Face Hotel’s rich traditions and compelling stories, while Colombo society perceive the hotel as the most prestigious, desirable destination in the city for memorable dining and special events. Whether at the hotel for dinner or for a month-long stay, an experience of the Galle Face Hotel is one of timeless grandeur and exceptional hospitality.

Celebrating 150 years, the Galle Face Hotel is one of the landmarks in Asia and was acclaimed as one of the best heritage Hotels in Sri Lanka in 2012. Further it is the first Hotel in the country to be featured on a postage stamp.

About the Galle Face Hotel Group

The Galle Face Hotel Group manages the hotel and leisure interest of Galle Face Hotel, Kandy Hotels PLC & Ceylon Hotels Corporation PLC.

Under this banner are 3 distinct portfolios of businesses.

The Deluxe Heritage Hotels Collection

Galle Face Hotel in Colombo and Hotel Suisse & Queens Hotel in Kandy.

Each hotel is a connected to Sri Lanka’s history, imbibed with the splendor of yesteryear while continuing to serve visitors, foreign and domestic is gracious surrounds.

The Resorts Collection

4 hotels routed in some of Sri Lanka’s most special areas offer a modern facility with outstanding vista & access to experience this great country.

The Lake Hotel Polonnaruwa, The Surf Hotel Bentota, The Safari Hotel Thissamaharama and The Lake House Polonnaruwa.

Each of these recently refurbished hotels offers traditional Sri Lankan hospitality to visitors.

About the Author