Nations Trust Bank Partners Sri Lanka Insurance Corporation to Offer Unique Banking Solutions
Installs Smart CRM machine to provide customised services to facilitate a range of convenient payments
Colombo – Nations Trust Bank recently collaborated with Sri Lanka Insurance Corporation (SLIC) to provide a comprehensive Cash Management and Collection solution with the installation of a ‘Smart ATM’ at the Sri Lanka Insurance Corporation Head Office premises. The comprehensive integration of systems provides features such as real-time account number validation, bill presentation and detailed receipt issuance to payees via Nations Trust Bank’s CRM network island wide.
As a bank pioneering in customer centric banking solutions, Nations Trust Bank has also featured a range of banking facilities on this one-of-a-kind CRM machine, including payments for utilities such as water, electricity and phone bills, card payments and even transportation solutions. The CRM prioritises the requirements of SLIC customers, including bringing payment options to the front screen and also allows customers to request for cheque books and bank statements, taking away the hassle of lining up in crowded queues and encouraging safer banking practices.
Standing from left to right: Malaka Bandara – Acting Chief Finance Officer (SLIC), Aloka Jayawardena – Chief Information Officer (SLIC), Chandana L Aluthgama – Chief Executive Officer (SLIC) Priyantha Talwatte – Chief Executive Officer (NTB), Vijitha Herath – Chairman (SLIC), Senal Seneviratne – Executive Vice President – Corporate Banking (NTB), Randil Boteju – Senior Vice President of Digital Banking and Acquisitions (NTB).
Commenting on the Bank’s efforts to cater to the diverse banking needs of customers was Senal Seneviratne, Executive Vice President – Corporate Banking at Nations Trust Bank. “We’re excited to have SLIC, Sri Lanka’s largest insurance provider, on board with us to offer our customers an exceptional yet safe banking experience. After identifying the hassle that customers face when making insurance premium payments, especially during a period where safety measures are a top priority, we came up with this one-stop solution offered through this custom-made CRM. With the bonus features on the machine, anyone in the vicinity can also utilize the CRM to fulfil their various banking needs.”
Nations Trust Bank has distinguished itself as one of the earliest adapters of digital solutions and makes transactions convenient, without compromising the safety of everyone including partners, customers, and the general public.
“We extend best-in-class digitization for our partners and customers and the digital mechanisms put in place by Nations Trust Bank with our state-of-the-art technology has enabled this partnership with SLIC. Earlier this year, the Bank introduced revolutionary first-time-ever features in ATMs & CRMs including a feature that allows customers to choose the exact denomination of cash notes that they want their withdrawals to be in, therefore helping them avoid unnecessary contact when getting cash notes changes at retailers. The collaboration with SLIC extends this facility to a greater audience, and we are delighted to be partnering them on their digital journey.” said Randil Boteju, Senior Vice President – Consumer Sales at Nations Trust Bank speaking of the Bank’s commitment to offering convenient digital banking services.
About Nations Trust Bank
Nations Trust Bank PLC is among the top 15 business establishments in Sri Lanka as ranked by Business Today. Stemming from its vision of “helping people and businesses by providing financial services and information to achieve their goals and aspirations in a sustainable way”, the Bank serves a diverse range of customers across both individual and corporate, with an enviable portfolio of banking and financial products and services. Strongly focused on digital empowerment through cutting-edge digital banking technologies, the Bank is a pioneer in many innovative customer centric banking solutions such as extended banking hours, and FriMi – Sri Lanka’s first digital banking experience. Delivering premium value, service and connecting its Card Members to rewarding experiences and opportunities Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka. The Bank operates 96 branches across the country and has an ATM network covering 99 locations and 64 Cash Deposit & Withdrawal Machines, plus more than 3,700 ATMs on the Lanka Pay Network.
