Mercedes-Benz Global Expert on Vehicle Maintenance During Import Restrictions

As Sri Lanka enforces vehicle import restrictions, the chance to upgrade to new cars is limited. Mercedes-Benz AG Global Technical Expert, Mr. Saurabh Singh, emphasizes the necessity of adhering to manufacturer-recommended service intervals and maintenance to ensure the performance and safety of existing vehicles in the country.

He was sharing these insights at the Mercedes-Benz Flying Doctor Service Clinic organized by DIMO, the authorized distributor for Mercedes-Benz in Sri Lanka from 10th – 14th June 2024. The Flying Doctor Service Clinic offered DIMO | Mercedes-Benz Owners personalized interactive expert guidance on maintaining their vehicles straight from the Manufacturer. The 30 available slots were snapped up within a mere two days, highlighting the immense interest from the customers. 

Mr. Singh, also known as the “Flying Doctor,” shared his extensive knowledge and said “Delaying repairs can lead to further damage and unforeseen major repairs, impacting vehicle’s safety and performance. Regular service with manufacturer-recommended software updates and Genuine Parts not only ensures optimal performance but also enhances the vehicle’s resale value.

At a time when durability is paramount, entrusting Mercedes-Benz cars to the authorized service dealer, who performs servicing according to manufacturer guidance with recommended tools rather than way-side garages, guarantees the quality and expertise necessary to uphold the exceptional standards.

Given the import restrictions, many customers are considering pre-owned Mercedes-Benz options for upgrading. Focusing on agent-maintained vehicles with a proven track record of timely servicing using Genuine Parts is important when selecting pre-owned Mercedes-Benz. Opting for a DIMO-maintained pre-owned car provides the added benefit of a comprehensive 360-degree inspection and readily available service records. A complete service history from DIMO will give potential buyers peace of mind, he added. 

In addition to the expert guidance from the manufacturer, DIMO elevates the Mercedes-Benz ownership experience with exceptional service throughout Sri Lanka with Mercedes-Benz Service 24-hour islandwide roadside assistance for peace of mind in any situation. All Mercedes-Benz vehicles will be meticulously served by a team of Mercedes-Benz AG-trained technicians who possess in-depth knowledge of all Mercedes-Benz models. DIMO utilizes all Mercedes-Benz AG-recommended special tools and equipment, guaranteeing the most precise and efficient services. They further ensure Mercedes-Benz vehicles stay at the forefront of technology by providing regular software updates directly from Mercedes-Benz AG. 

Complementing the Flying Doctor Service Clinic, DIMO offered exclusive discounts to attendees. These included a 10% reduction on the total bill value for any repairs identified during their inspection, valid until July 31st, 2024. Additionally, participants received a 20% discount on detailing services at the Mercedes-Benz Studio, also valid until July 31st, 2024. 

The Flying Doctor Service Clinic was a resounding success, with remarkable participation, including new Pre-owned Mercedes-Benz owners, owning the Mercedes-Benz for the first time. Participants also expressed confidence in maintaining their Mercedes-Benz vehicles from DIMO. 

By following these expert tips and leveraging DIMO’s exceptional service expertise DIMO’s Mercedes-Benz owners can ensure their vehicles continue to deliver the unparalleled performance, safety, and driving pleasure expected from the brand.