SLT-MOBITEL’s BizChat Introduces FB Chatbot to Support SMEs and Micro Businesses Transform Business Operations

SLT-MOBITEL, the National ICT, Telecommunications and Mobile Services Provider has enhanced its SLT-MOBITEL BizChat operation by introducing an exciting Facebook Chatbot, supporting Small and Medium Enterprises (SMEs) to ramp up their business operations on the social media platform, capitalising on the benefits of modern technology.

SLT-MOBITEL BizChat powered by artificial intelligence (AI), is an automated conversational experience, simulated through natural language that responds and engages with a large number of customer queries simultaneously. SLT-MOBITEL BizChat provides Sri Lankan companies a unique way to engage with customers on websites and on social media.

FB Chatbot as the latest addition to SLT-MOBITEL BizChat provides a smart solution and a novel method for small businesses to engage customers in the social media platform. While, installing the FB Chatbot is a simple process and includes copying a simple line of code and pasting it on the website, SLT-MOBITEL also provides installation services on request.

Importantly, placing FB Chatbot on the company’s Facebook page also ensures customers have direct access to intelligent interactions. Especially for smaller businesses that do not have a website, they receive the benefits of SLT-MOBITEL BizChat through a FB Chatbot as an ideal solution to optimise their online presence, meeting customer expectations and leveraging the power of social media.

Particularly during the pandemic where social distancing has become the new normal, and SMEs repeatedly endure setbacks, adopting a FB Chatbot is a valuable asset. The chatbot helps small businesses perform a range of key tasks including automating customer support, building brand awareness and even acquiring new customers through leads.

SLT-MOBITEL BizChat is of immense benefit to SMEs as it is an ideal solution to automate customer support and help desk conversations, and improve customer experiences with better service, speed and quality. With SLT-MOBITEL BizChat, SMEs can maintain customer interactions 24/7 and solve customer issues through automated replies. Incorporating this form of automation enables SMEs to focus on their core business, saving valuable time and resources.

Further information on the service may be obtained online via www.slt.lk/bizchat, by contacting 011 2389 389 or 070 500 4000 (WhatsApp only)

To ensure SMEs experience real-time tangible business results through the generation of new leads and sales, the SLT-MOBITEL Bizchat can be used on any device and, placed and optimized by professionals. By using the A/B testing process, the chatbot ensures the highest possible conversion rates compared to competitor bots.

A valuable feature of the SLT-MOBITEL Bizchat is that it is an excellent platform to build and capture brand awareness. It can support an SME’s brand awareness efforts by educating audiences and providing interactive experiences that are customer-orientated.

SLT-MOBITEL BizChat is a learning and self-updating chatbot that is able to manage multiple users at once. It offers a secure cloud-hosted chatbot service which ensures privacy and security for SMEs, easily configurable with the ability to create a chatbot in a few minutes and also comprises a user-friendly approach to content.

Helping SMEs adapt to the digital world, SLT-MOBITEL BizChat comprises enterprise level out of the box features. These include the capacity to build seamless conversational interactive forms to gather and capture customer information, a chat based search, natural language processing, answer training, payments, and subscriptions. The facility to directly integrate with CRM platforms and also Facebook integration are other key benefits offered to SMEs through SLT-MOBITEL BizChat.

Leveraging advances in technology, SLT-MOBITEL BizChat is able to provide support to a range of organisations including hotels, private hospitals, online retailers, educational institutions, distributors, stores, supermarkets and real estate companies etc., helping them exceed rising expectations of customers and achieve greater success.