Sysco’s CAKE Guest Manager seats 200 million guests
CAKE Guest Manager, the reservation, waitlist and table management solution by Sysco’s restaurant technology platform, reached a significant milestone in December – more than 200 million guests seated.
CAKE Guest Manager can accommodate reservations, table management and floor plan visualization. It can work as a standalone product but is also seamlessly integrated with the CAKE Point Of Sale (POS) system. The application also includes a dynamic waitlisting feature with customizable push notifications that keep customers informed of their seating availability.
“We want to create leading edge technology that makes a difference at every point of the foodservice journey,” said Rasika Karunatilake, Sysco LABS Vice President/General Manager, speaking about the importance of the platform. “Guest Manager is an integral part of our restaurant technology platform and its exponential growth illustrates the impact that it’s making.”
Speaking about the more than 200 million guests seated milestone, Ben Whan, Senior Project Manager for Guest Manager, said, “In perspective, that’s more than 62 percent of the entire U.S. population. What’s also amazing, is that we only hit 100 million guests in 2016 – so we’ve doubled the total number of guests served in just the last two years.”
In addition to the guests seated, more than 100 million guests have used the solution’s application. Part of the solution’s exponential adoption in the market can be attributed to it going beyond the standard functionalities of a table manager. Using built-in data analytics-based features such as repeat customer recognition and preference patterns, CAKE Guest Manager allows restaurant operators to identify and enhance the experience of repeat customers.
“We are very excited about reaching this milestone so soon and the team has many plans in the works to upgrade and innovate by anticipating the customer’s future needs,” said Kanchana Silva, Tech Lead for Guest Manager, speaking on this achievement and the team’s plans for the future.
The Guest Manager team at Sysco LABS is currently working on a number of projects to ensure the continued success of the platform with plans to give the user interface an entirely new look, take further advantage of the solution’s integration with the POS system and by giving merchants the ability to have two-way communication with guests soon.
About Sysco LABS:
Sysco LABS is the innovation arm of Sysco Corporation (NYSE:SYY), the world’s largest foodservice company. Sysco is the global leader in marketing, selling and distributing food products as well as equipment and supplies to the hospitality industry. Sysco serves more than 600,000 customer locations through its team of more than 67,000 associates and operates 330 distribution facilities across the globe. Operating with the agility and tenacity of a tech startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to reimagine one of the world’s largest industries.
Our engineering teams, based out of Colombo, Sri Lanka; Redwood City, CA; and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
About Sysco:
Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With over 67,000 associates, the company operates approximately 330 distribution facilities worldwide and serves more than 600,000 customer locations. For fiscal 2018 that ended June 30, 2018, the company generated sales of more than $58 billion.
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