A company’s revolution starts with its culture, the findmyfare.com story

Sri Lanka’s largest online travel company, findmyfare.com is revolutionizing the workplace with an innovative approach to people and management. Located at No. 26A, Jaya Road, Colombo 4, the findmyfare.com office is more than just a workplace, it’s a space where employees can learn, thrive and enjoy a rewarding professional experience. The modern office with its chic design and colourful décor provides the perfect blend between a professional setting for clients to visit and a fun and effective working environment.

Commenting on the benefits that findmyfare.com provides its employees, Abishek Sithampalam, Director – findmyfare.com stated, “At findmyfare.com we try to create a work culture that is conducive to fun and learning and we also do our best to take care of our team. We encourage everyone in the findmyfare.com team to openly share their suggestions and ideas, and contribute to the business’s growth and development. We have an open-door policy and encourage all team members to actively engage in discussions and debates with our management. We have also taken additional measures to provide employees with ample benefits that support their work. At present standard benefits include pay levels that are above the industry norms, staff transport and food allowances. Because we are in the business of selling travel experiences, it’s also extremely important for our team to constantly discover the world and travel on a regular basis. Therefore we also provide each employee with three free ‘Hot Deals’, which enable them to make full use of our special packages to incredible destinations at no cost.”

The findmyfare.com office has a causal dress code, so employees can wear whatever makes them feel most comfortable. The team is also encouraged to learn something new each month like ballroom dancing, singing or touch rugby.

Further highlighting the work philosophy that’s embraced at findmyfare.com, Abishek Sithampalam, Director – findmyfare.com further stated, “At findmyfare.com we encourage our team members to be bold and daring, we don’t mind them making mistakes because often the learning they receive afterwards ensures that similar mistakes don’t happen again. We also try to cultivate each team member by strengthening their overall learning and development. There are no set rules and working hours here, we give our employees the space they need and they are responsible for delivering the required results. The way employees use their time is completely up to them, and we have no objections as long as each team member is passionate, focused and determined to excel. The average age of our team members is 25, so we have a very young and energetic group of people working here, they have become like a family and we try to create the optimal working environment for them to truly perform and fulfill their potential.”

Commenting on his experience at findmyfare.com, Sohan Oshida Lorenzuhewa, Customer Care Expert (22 years)stated, “I really enjoy working in the travel industry and the environment at findmyfare.com is really great. I handle call centre reservations and bookings, I check e-mails and make calls on an ongoing basis, working closely with my colleagues in the reservations team. My work also includes a lot of research; I am always reading about different destinations, weather patterns and attractions, in order to give our customers the best advice and tips. I like working at findmyfare.com because the team is young and we have all become one big family. The management is friendly and really listens to our ideas. Additionally, our processes are smooth and easy to follow, which makes it extremely easy for me to do my job.”

Highlighting why she enjoys working at findmyfare.com, Iman Faiz, Customer Care Expert (20 years) stated, “I primarily deal with all of our walk in clients at the travel counter. I really enjoy meeting different people and helping them plan their dream holidays. Our team, including the management is very young so the working environment isn’t rigid and stiff. We all work well together, we trust each other and we always discuss any doubts or problems, which in turn helps us to be a strong team. We also deal with our clients in a more causal manner, we try to be as warm and caring as possible and this makes them feel comfortable and helps strengthen our rapport with them. Travel is also an exciting industry to work in and I enjoy learning about different places and inspiring others to travel.”

Commenting on why findmyfare.com is the ideal place for him to work, Kalana Perera, Trainee UI Designer (20 years) stated, “I continuously work on the development of the findmyfare.com website and our user interface. I learnt everything about web programming from self-study and will soon be starting my degree at SLIIT. I love working here because we have the space to do our work in whatever way we want, our management is friendly and open to our ideas and the rest of the team have become like my brothers and sisters. I also really enjoy the continuous team interactions we have; we give back to the community as a team during the Christmas season, we go on team building weekends, we go on team movie nights together and these things really help us to learn more about each other and work well together.”

Explaining what makes working at findmyfare.com interesting, Gehan Dileepa Dharmasiri, Creative Artist, (22 years) stated, “I love the freedom I have at findmyfare.com, we can come and go when we please as long as the work gets done. The team here is also very young and open minded, nobody judges you and you’re free to share your thoughts and ideas. Work here is definitely not boring, there are new challenges all the time and there’s so much for us to learn here every day. They say nobody wants to be born and die in the same corner of the world; therefore travel is something that truly appeals to so many different types of people. Working in the travel industry has also been a truly interesting and eye-opening experience for me.”

Since its launch in 2012, findmyfare.com has become Sri Lanka’s ultimate one-stop travel shop, providing the best travel deals available in the market-place. The findmyfare.com site allows customers to search, compare and book affordable flights and hotels around the world. The company was also the very first in Sri Lanka to provide an online reservations system that enabled customers to confirm bookings without submitting a credit card payment. findmyfare.com has revolutionized the travel industry in Sri Lanka and also provides customers with many special offers and promotions throughout the year in partnership with leading global and local banks. The ‘Fly Now Pay Monthly’ solution ensures that travel is more affordable and the ‘FREE Reservation’ option ensures that customers can easily make a temporary reservation until a payment can be arranged. All the features of the findmyfare.com site are also designed to make the process of researching, choosing and paying for a holiday as simple, easy and convenient as possible.