Galle Face Hotel’s Chief Concierge receives the prestigious Les Clefs d’Or international membership

The Galle Face Hotel, an iconic luxury getaway that is renowned for its vintage charm and prestige, reached a new milestone recently as the hotel’s Chief Concierge received the globally renowned cross keys membership (Les Clefs d’Or) for maintaining the most superior standards as a concierge in the international hotel industry.

Chief Concierge Duminda Botejue was bestowed this prestigious membership by Les Clefs d’Or, the leading global institution for concierges, in successfully delivering elegant solutions and displaying professional ability that has helped uphold the hotel’s excellent standards and grandeur. The awards ceremony was held in July 2015 in India, where the President of the Zone Director Asia of the Les Clefs d’Or presented him with his award.

Les Clefs d’Or members are expected to share ideals of quality of service while being presentable, courteous, helpful, experienced and conversant in several languages with good knowledge for tourists and business persons alike. An excellent concierge advises guests as well as remaining as a privileged listener. Furthermore, he must have the ability to co-operate and work alongside the management for the benefit of the hotel guest, a requirement needed to ensure that a concierge lives up to the high standards of the Association.

Les Clef d’Or’s membership comprises approximately 5,000 individuals from 30 countries, and the President of the International Association is Tony Faciollo, Chief Concierge at The Sheraton on the Park in Sydney, Australia. The aim of the Les Clefs d’Or is to help improve and maintain the quality of service provided by Concierge Staff in hotels around the world and to ensure that their profession is given the recognition it rightfully deserves.

Picture shows: Mr Duminda Botejue flanked by Mr Stephen Fernandez – Past President of Les Clefs d’Or Concierge Association of India, Mr James Ridenour – Gen Secretary of Les Clefs d’Or International and Mr Edwin Saldanha – President Les Clefs d’Or, Zone Director Asia at the awards ceremony in India.