Travelling to Dubai and Beyond: new guidelines issued for passengers

Customers from across Emirates’ network can now travel to Dubai as the city has re-opened for business and leisure visitors with new air travel protocols that safeguard the health and safety of visitors and communities. From August 1, passengers will be required to have a COVID-19 negative test certificate that is valid 96 hours before their departure, this excludes children under the age of 12 and passengers who have a moderate or severe disability. All travellers to Dubai, including passengers connecting to any of Emirates’ 67 destinations in August, are required to complete a health declaration form and present it to staff at check-in.

Last week, Emirates became the first airline to offer its passengers free cover for COVID-19 medical expenses and quarantine costs, in a unique assurance when they fly to any destination. This cover is offered by Emirates free of cost to its customers regardless of class of travel or destination. It is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers can now travel with confidence, and do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates. Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover. The hotline number, and details of what COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.

Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety

Travel restrictions: Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Visit: www.emirates.com/travelrestrictions